Emergencies
We are available for emergencies 24 hours a day, 365 days a year. During office hours, call and identify yourself and the nature of the problem to our staff. After office hours and on weekends, call our main office number or our answering service, Tel: 610-734-2782. The on call doctor will be notified and return your call as soon as possible. Since calls are sometimes returned from private phones, you must unblock your phone so that it will accept a call without caller ID.

Billing [Pay online!]
We participate with Medicare and a variety of HMOs and PPOs. If you have private insurance, please be advised that many insurance carriers do not pay for office visits, and pay only a portion of the cost of some procedures. If your insurance company requires a referral, you must bring it with you or verify with your referring doctor that it has been sent electronically. Some insurance carriers insist on being notified in advance that a procedure is necessary. Failure to obtain their authorization to proceed (i.e. pre-certification) may result in partial coverage. Some policies may also have restrictions on routine screenings. Please check with your insurance carrier to determine the extent to which they will cover your healthcare needs.

As a service to our patients, we will bill insurance carriers directly for visits and procedures, but please bear in mind that the patient is responsible for any outstanding balance.

Any co-pays should be made at the time of each visit. It is against the law for your doctor to waive co-pays. In addition to cash and personal checks, we accept Visa, MasterCard, Discover and debit cards. Insurance forms and cards should be brought to the office.

If you have any questions regarding our fees or your specific insurance coverage, or if there is an unusual financial situation making payment of your bill difficult, please contact our Billing Coordinator at 215-723-2333 or 610-644-6755 x 220. Click here to pay your bill online!

Patient Privacy Rights
We make every effort to ensure a friendly, comfortable, and confidential environment for our patients. Please review our Privacy Policy.

Prescription Refills
Please utilize My Patient Page or the menu option on our telephone system to leave your information for a prescription refill. Be sure to leave your full name, the name of your doctor, the name of the medication to be refilled, and pharmacy telephone number. Please allow 24 hours for refills to be called in.

Telephone Calls (8:30 a.m. – 4:30 p.m.) 
For non-emergency calls, we suggest you try to call as early in the day as possible. If you require a call back from a doctor, be sure to leave a telephone number where you can be reached, and the times at which you will be there. Please be aware that phone calls are often returned after the conclusion of office hours.

If you have an emergency, please tell the secretary and briefly state the nature of the problem. It is not our policy to treat patients over the phone. If you are ill or have a new problem, our staff will be happy to schedule an appointment for you to be seen in the office.

Telephone Calls  (after hours and on weekends)
For non-emergency calls, you may leave a message after hours on our answering machine. Please be aware that the message will not be received before 9 a.m. on the following workday. Email mydoc@mlga.net.

You may leave a message for your doctor or our staff. Please include the name of your doctor in the subject heading. The doctor will not correspond with you on line but your message will be forwarded. We check our email twice each workday.

Cancellations
Please notify the office as soon as possible if you must cancel your appointment so that we may accommodate other patients who are waiting to be seen.

Second Opinions
If you desire another opinion from a doctor outside our practice, please let us know. We can help you find someone with the proper expertise regarding your health problem and make sure that that person has all the proper background information. Good communication amongst providers and patients improves the quality of care. 

Patient Inquiries and Comments
The doctors and staff of Main Line Gastroenterology Associates strive to make your visit to our office as convenient and comfortable as possible. If, however, you should experience any problem during your visit, we encourage you to discuss your concerns with the office manager.